Product Trainer - German Speaker (Multinational)
Pillars -
Cairo, EgyptPosted 7 years ago23Applicants for1 open position
- 22Viewed
- 17In Consideration
- 4Not Selected
Job Details
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Job Description
Company Profile:
- A world-wide active service provider for market leaders in telephony, electronic entertainment and IT. we offer flexible and professional solutions to our clients demands for all areas of customer service.
- Become a member of our international and professional teams! we are looking for committed staff members for our customer service team.
Summary:
Deliver client focused training to address the new hire, product update & recursive training requirements of Stream’s Support Professionals. Responsible for monitoring, competency development, and delivery of a diverse set of educational programs including technical, soft skill and systems education.
Responsibilities:
- Prepare and present training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts.
- Recommend curriculum modifications or enhancements to training management
- Partner with operations management to evaluate the effectiveness of new hire and ongoing training.
- Recommend curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results.
- Assess student performance. Coach, deliver feedback and monitor student progress toward performance standards during Stream Line process.
- Deliver performance information to Training & Service Delivery Managers OR managers of the employee at completion of new hire training.
- Stay current on internal work processes, policies and procedures.
- Participate and contribute to the continuous improvement of curriculum and department policies and procedures.
- Determines learning objectives of instructional materials and organizes them into logical learning sequences based on needs analysis results.
- Produces instructional materials for various instructional delivery methods including: computer-based training, interactive, classroom training and written job aides.
- Measures the effectiveness of training programs using various feedback methods - focus groups, interviews, surveys, and revises programs based on results of evaluations.
- Assist Training Manager in skills assessment of training staff via classroom monitoring and feedback.
- Provide project leadership in support of curriculum development and process improvement activities.
- Participate in client Train The Trainer sessions.
- Acquire and maintain certification in Stream’s Instructor Certification Program.
- Meet Product Trainer KPIs
- Ensure Stream Line step goals are achieved by new hire classes.
- Maintain knowledge on changes to client products, services, polices & procedures.
We Offer You:
- A dynamic job within an international and dynamic company.
- Fully paid training & nesting.
- Performance based bonus and client's incentives for best achievers.
- Irregularity payments for working on weekends, public holidays& overtime.
- Medical, life and social insurance.
- Transportation with free WIFI.
- Online free training courses in sponsorship with best professional global development centers.
- Corporate deals discount (preferential bank loans rate, Berlitz language courses discounts, B-tech preferential installments system).
- Free GYM.
- Internal career growth opportunities.
Job Requirements
- Bachelor’s degree with a minimum of 3 years related experience.
- Skill in providing an exceptional customer experience.
- Ability to demonstrate a professional demeanor at all times
- Demonstrate effective communicate skills in multiple setting
- Posses a strong understanding of current technology
- Ability to maintain a high level of energy when facilitating a class
- Knowledge of adult learning theory
- Ability to work with minimal guidance or supervision in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to work staggered support hours.
- Ability to travel on a periodic basis. (approx. 5%)
- Equivalent education or experience may be substituted for any of the above.