Customer Management Solutions Manager

B.Tech - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
7 to 10 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

Job Description:

  • Key Result Areas (KRAs).
  • Deployment of Customer Management Solutions.
  • Manage Customer Management Solutions' activities and resources.
  • Duties and Responsibilities
  • Communicate effectively with internal and external stakeholders to evaluate industry and business trends.
  • Document business requirements to define the architecture and tools of Customer Management Solutions.
  • Manage relationships with vendors in support of staff augmentation and systems support.
  • Manage RMS solution enhancements, changes, and new release implementation in order to fulfill the needed business requirements.
  • Responsible for the management of Installments solution including banking and billing to deliver an exceptional customer experience.
  • Identify and manage the implementation of CRM solution's new and creative opportunities to enhance customer experience.
  • Deploy an Enterprise CRM Solutions including the automation of order-to-cash processes across all sales channels to Enhance customer experience and operational efficiency
  • Manage the implementation of projects for Information Systems especially Retail, Billing, credit management and CRM solutions to ensure that materials and tools are rolled-out at the appropriate time, based on customer and business needs.
  • Monitor all customer escalation issues and assist to improve complex processes by recommending solutions.
  • Analyze customer requirements and ensure resolutions for all issues.
  • Contribute to the development of Technology Sector strategies to align with the company business strategy.
  • Manage, motivate, develop and assess Customer Solutions team to improve team members’ performance level.
  • Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.
Job Requirements
  • Academic Qualifications: B.Sc. Computer Engineering or computer science or equivalent
  • Years of Experience: 7-10 years' Experience.
  • Technical Knowledge: A solid understanding of Microsoft CRM.
  • Extensive expertise Retail Solutions.
  • Have the understanding for the used technology
  • Stakeholder Analysis and Management
  • Computer Skills: Excellent
  • English Language : Very good
  • Age: Max 35 Years Old
About this Company

My B.TECH is your gate to B.TECH interactive world where you will find a special treat – be part of My B.TECH, and experience fun, customer support, customized services and much more.
With My B.TECH we aim to be your ultimate Home Appliances & Electronics destination,... (More)

Industry: Retail
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