Technical Support Engineer

Responsibilities:

• Providing technical and product support to internal and external customers via the telephone and remote online sessions.
• Troubleshooting to determine root cause and documenting solutions
• Communicating solutions to customers
• Assist with managing internal office network and desktops.
• Performing follow up calls on new customers to schedule for the online training and software installation.
• Frequent communication between Customers, Sales Representatives, and the 360 Lab team.
• Resolve customer issues and inquiries promptly with high customer satisfaction.
• Assist customers with Software installation and updates via remote log ins.
• Document activities in CRM systems.
• Perform other related duties as assigned, including special projects.
• It will be an indoor and outdoor work and may include travel
  

Applicants should only contact us through WUZZUF apply ONLY