Technical Support Engineer

BEDO Innovating Education - 6th Of October, Giza

106
Applicants for
6 open positions
18
Seen
11
Shortlisted
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
6 open positions
About the Job

Responsibilities:

  • Providing technical and product support to internal and external customers via the telephone and remote online sessions.
  • Troubleshooting to determine root cause and documenting solutions
  • Communicating solutions to customers
  • Assist with managing internal office network and desktops.
  • Performing follow up calls on new customers to schedule for the online training and software installation.
  • Frequent communication between Customers, Sales Representatives, and the 360 Lab team.
  • Resolve customer issues and inquiries promptly with high customer satisfaction.
  • Assist customers with Software installation and updates via remote log ins.
  • Document activities in CRM systems.
  • Perform other related duties as assigned, including special projects.
  • It will be an indoor and outdoor work and may include travel

Applicants should only contact us through WUZZUF apply ONLY

About this Company

Edutech was founded in 2008, with a mission to enhance the learning experience of engineering and vocational students. Our learning solutions include industrial quality hands-on training equipment, interactive multimedia as well as print-based student learning materials,... (More)

Industry: Education
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