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Are you a highly-motivated, experienced sales person, looking to further your career by working for a top enterprise software company? Are you naturally disciplined, organized and relationship-oriented? If you are an excellent communicator who can push customer renewals and up-sells and work successfully in client-side interactions — then this is the role for you.
The Senior Account Manager
Aurea and Ignite help companies like Bank of America, Johnson & Johnson, Disney, British Airways, and IBM perform at higher levels by deploying best-in-class enterprise software solutions created from a growing stable of enterprise software products — growing through both core investment in innovation as well as through aggressive acquisition. Ignite and Aurea both maintain a lead objective of 100% Customer Success where that success is delivered through a highly disciplined approach to customer-focused software development and service. Both companies deliver their work through a group of goal-oriented, self-starting individuals. The respective company’s innovative, virtual, global work environment along with their aggressive growth through acquisition allow these associates to experience an extraordinary level of professional freedom, growth and development.
Ignite Technologies: http://www.ignitetech.com/
Secure renewals and focus on customer retention as your top priority
Up-sell Bronze customers successfully from Standard to Platinum maintenance
Conduct Customer Success calls with your customers to check on the health of your accounts
Act as the point person for your customers, resolving or escalating any issues they might have
Manage customer relations and expectations
Required Experience and Skills:
Fluent in English (written and verbal)
5+ years of experience in enterprise software sales, especially in renewals
Excellent communicator with strong relationship-building skills
Excellent organizational skills
Experience in sales or customer relations with customers in the US and/or UK
Excellent problem-solving skills
Must be able to work US business hours.
Positive attitude, high energy and results oriented
Good PC skills, including Microsoft Office 2007 or higher and Google Docs
Remote working experience
Reliable access to quiet work environment, high-speed Internet, at least 2GB of RAM, and Skype with video webcam
Availability to work US business hours
Nice to have:
Fluent in Spanish (written and verbal)
Contract negotiation skills and experience
Total Compensation starts at US $60,000/year for a full time workweek.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations, which help us truly evaluate your talent vs your peers. Are you up for the challenge?
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