Call Center Manager

BDO Esnad - Heliopolis, Cairo

228
Applicants for
1 open position
11
Seen
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job
  • Developing objectives for the call center’s day-to-day activities
  • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
Job Requirements
  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
About this Company

BDO Esnad is an Egypt-based outsourcing company. The company was established to provide organizations with business process outsourcing (BPO) services that aim to drive long-term cost reductions while keeping a focus on continuous performance improvement. The BPO services... (More)

See all Careers and Jobs at BDO Esnad
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