IT Help Desk Clerk - Mansoura

AM Group - Mansoura, Dakahlia

94
Applicants for
1 open position
15
Seen
5
Shortlisted
8
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job
  • Serve as the first point of contact for Users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the User through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update User status and information
  • Pass on any feedback or suggestions by Users to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Job Requirements
  • Proven experience as a Help Desk Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • BSc/BA in IT, Computer Science or relevant field
About this Company

AM GROUP co, a leading importer and distributer of canned food, dairy products, nuts.
Has been committed to consistently developing its quality standards by adhering to the company’s quality policy “customer satisfaction through quality, delivery and hygiene"
The... (More)

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