Job Details
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Job Description
- Lead the Team of customer care & Social Media Moderators and Operations who is Responding for End-to-End Order Life cycle, starting with answering customer Inquiries on Social media, WhatsApp and Phone calls “both in Arabic & English”, assign all orders to relevant vendors and Follow up till Order Delivery and customer satisfaction surveys
- Help customer with the best choices from the collection of items within the store
- Follow-up daily order delivery process with the all vendor ensuring all SLAs are met
- Set, communicate & Follow KPIs for Team and different Vendors
- Share needed governance reports (excel, ppt ….etc.)
Job Requirements
We expect you to be:
- Tackle all daily challenges, Turn to Wins - accept no excuses!
- Have a fighting spirit
- Motivated person & Quick learner
- Have superior Multi-Tasking skills
- Have high communication skills with Team, Management & Clients
- Can handle aggressive customers, complaints, and VIP clients Flawlessly “both in Arabic & ENGLISH”
- Generate new orders and revenues
- Have high presentation skills & experience with MS Office applications for reporting & presentations needed
Notes:
- Candidate shall have at least 5 years experience within similar field, with minimum 2 years leading teams
- Candidate need to provide proven successful records for similar tasks
- Working location: wherever you should be
