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Job Description
- Works with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out Accenture Led to Opportunity and Customer Service offerings powered by SAP C4C.
- Facilitates the implementation and support of the SAP Cloud solution to enhance the client’s business functionality and overall performance, while maintaining a high degree of customer satisfaction.
- Performs detailed analysis of complex business process requirements and provides appropriate system solutions; identity interprets, validates,s and documents customer requirements.
- Facilitates workshops to collect business requirements.
- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
- Designs, customize, configures, and tests C4C.
- Identifies gaps, issues, and workaround solutions.
- Acts as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
- Handles changes or emergency transports as needed for high-priority issues.
Job Requirements
- Bachelor's degree in Computer Science or the same field
- Minimum of 3 years experience with configuring SAP C4C Sales & Service process solutions.
- Minimum 2 full life cycles of C4C Sales and Service implementation.
- Handle changes or emergency transports as needed for high-priority issues.
- Experience in Integration between C4C and another module in SAP.
- Experience in SAP S/4HANA.
- Experience in design, build, testing, and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions.
- Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tools, and UI Concepts (screen configuration, layouts, business roles).
