Customer Support Specialist
StoreUs -
Cairo, EgyptJob Details
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Job Description
Job Title: Customer Support Representative - eCommerce Marketplace
Job Description
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team in providing exceptional support to our customers. The ideal candidate will be the first point of contact for our clients, helping them navigate our marketplace, resolve issues, and ensure a positive shopping experience.
Key Responsibilities
- Respond promptly to customer inquiries via email, live chat, and phone.
- Assist customers with order tracking, returns, and refunds.
- Provide detailed product information and support.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain records of customer interactions and transactions.
- Collaborate with other departments (e.g., logistics, sales) to address customer needs
- Identify common issues and contribute to the FAQ and Help Center resources.
- Gather customer feedback to improve products and service
Skills
- Customer-oriented mindset with a passion for helping others.
- Ability to work both independently and as part of a team.
- Proficient in using computers and navigating web-based applications.
- Time management skills and the ability to prioritize tasks effectively.
Benefits
- Competitive salary and performance-based bonuses
- Health, and vision insurance.
- Flexible working hours and remote work options.
- Opportunities for professional development and career advancement.
Job Requirements
- Qualifications
- High school diploma or equivalent; degree preferred.
- Proven experience in customer service, preferably in an eCommerce environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic knowledge of eCommerce platforms and online shopping.
- Have a very strong attention to detail and ability to follow processes. You’ll need to have high quality administration skills and experience of using systems such as Microsoft Outlook, Excel and Word
