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Clinical/Technical Service Engin...

Sigma for Imp & Exp & Op...
Sohag, Egypt

Clinical/Technical Service Engineer-Indoor & outdoor - Sohag

Sohag, EgyptPosted 2 months ago
45Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Attending Cochlear Implant surgeries and giving technical support.
  • Attending Cochlear Implant Fitting in hospitals or at Doctor’s centres. 
  • Technical support & troubleshooting at Sigma office- AB department. 
  • Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
  • Support medical conferences and workshops were taking a place for launching new products and/or doctors' training.       
  • Handling online sheets for patient’s database.
  • Providing help and answers to the customers' technical issues, through the identification of the problem itself, research on answers and provision of the right guidance in cooperation with the team. 
  • Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
  • Providing users support via phone calls, for more detail’s information, you may extend the support through emails. 
  • Understand and troubleshoot technical related issues. 
  • Working on ERP system.
  • Prepare a weekly detailed report to the head of customer service.
  • Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories and spare parts.
  • Assisting Training manager in practical content and qualifying the junior engineers for how to deal with AB portfolio (if needed).
  • Responsible for preparing the presentation for events, conferences, and meetings of AB department.

Job Requirements

  • Bachelor’s degree in Biomedical Engineering, Science, or Chemistry.
  • Excellent communications & Presentation skills.
  • Sohag

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