Application Support Engineer

Confidential Company - Nasr City, Cairo

78
Applicants for
2 open positions
78
Seen
25
Shortlisted
21
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,500 to 6,500 EGP per month
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
About the Job
  • Support customers and company engineers by providing troubleshooting / knowledge transfer
  • Assist clients with installation, configuration and resolving issues remotely for company software solutions
  • Log support tickets and track status with different team members
  • Support tickets coordination and followup
  • Develop articles / blogs for scenarios related to company products
  • Develop training materials for company products

Job Requirements
  • Knowledge in IT Systems and network is mandatory
  • Knowledge of Microsoft Operating Systems and Products (Active Directory, Exchange) is a must.
  • Ability to analyze and troubleshoot issues with common sense
  • Excellent Communication skills are required
  • Ability to write technical documents / plans
  • Knowledge in: SQL, Active Directory, Exchange, Network Protocols, Operating Systems, Cisco
  • Excellent English fluency