User Management:

• Registers and retires new/resigned employees.
• Configures and maintains account information in Active Directory.
• Gives permissions on file and web access.

IT Assets:

• Purchases new IT equipment based on IT requirements, budget and Corporate IT standards
• Develops and maintains IT vendor and partner relationships. 
• Manages IT inventory and maintains list of inventory IT assets.
• Hands out IT assets and maintains a list of handed out IT assets. 
• Handles spare parts

Hardware & Software:

• Provides PC hardware and software support with majority focus on the Microsoft Windows platform. 
• Sets up, configures, and supports internal and/or external networks. 
• Develops, maintains and supports all systems, applications, security, and network configurations. 
• Troubleshoots network performance issues 
• Recommends and installs new software releases and system upgrades (approved by Corporate IT), evaluates and installs patches, and resolves software related problems. 
• Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity. 
• Provides technical support via phone, emails, and remote tools and on-site visits to end-users with timely resolution.