Customer Support:

• Handle inbound and outbound calls, emails, and inquiries from customers.
• Address customer concerns, including elevator maintenance, repairs, and service schedules.

Complaint Resolution:

• Log and track customer complaints, ensuring timely follow-up and resolution.
• Ensure escalations are handled appropriately and communicated effectively.
• Maintain records of complaints and resolutions for reporting purposes.

Customer Relationship Management:

• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Proactively reach out to customers for feedback and improvement opportunities.

Documentation and Reporting:

• Maintain detailed and accurate records of customer interactions and service history.
• Generate and share reports on customer feedback, complaints, and key performance metrics.