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Bancassurance Retention Speciali...

New Cairo, Cairo

Bancassurance Retention Specialist.

New Cairo, CairoPosted 11 days ago
23Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls.
  • Act as the main point of contact for the profitable customers of the assigned portfolio
  • Address the customers' concerns/ complains and provide solutions in a timely manner to continuously improve customer retention  
  • Identify opportunities to upsell and cross sell with existing customers 
  • Collaborate with sales teams/branches to propose customer's retention solutions 
  • Build and maintain positive customer and business relationships to increase loyalty  and get referrals from customers
  • Ensure that clients fulfill all needed documents and medical examinations as well as ensuring that all these documents are properly submitted to operations.
  • Follow up on process with operations and all the concerned departments in their needed requirements till having the customers' desired service fullfilled 
  • Analyze customer feedbacks/trends and develop new techniques to ensure customer retention

Job Requirements

  • Customer Service.
  • Time Management 
  • Team Working 
  • Problem Solving 
  • Organization Skills 
  • Communication Skills 
  • Negotiation Skills

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