Senior English Technical Trainer

Confidential Company - Maadi, Cairo

98
Applicants for
3 open positions
62
Seen
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
6,500 to 8,000 EGP per month
Languages:
English, German
Vacancies:
3 open positions
About the Job
  • To update and develop Training modules as needed.
  • Delivery of training modules as required
  • To collate and maintain records of all training undertaken within Cairo Office. This includes maintaining daily reports & collating weekly reports.
  • To listen pro-actively to calls periodically and ensure that training is effective.
  • To periodically take customer calls which will ensure current knowledge of issues.
  • To conduct quarterly agent self-assessments within Cairo Office, analyze the results & take needed action to fill gaps.
  • To work in line with EMEA Training & Quality to achieve performance metrics.
Job Requirements
  • High Level Knowledge of PC applications – Hardware & Software (an advantage)
  • Excellent communication skills
  • Ability to work on one’s own initiative and under pressure in order to achieve results and targets.
  • Demonstrate organizational and time management ability
  • Professionalism to deal with people management issues as they arise
  • Good attention to detail a requirement
  • English Language is a must.
  • 1+ years professional experience as a Trainer is a must.
  • Previous experience in Call Centers is a plus.
  • Advanced Knowledge in (Microsoft Office applications- Word, Excel, PowerPoint, MS Project).