Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- To update and develop Training modules as needed.
- Delivery of training modules as required
- To collate and maintain records of all training undertaken within Cairo Office. This includes maintaining daily reports & collating weekly reports.
- To listen pro-actively to calls periodically and ensure that training is effective.
- To periodically take customer calls which will ensure current knowledge of issues.
- To conduct quarterly agent self-assessments within Cairo Office, analyze the results & take needed action to fill gaps.
- To work in line with EMEA Training & Quality to achieve performance metrics.
Job Requirements
- High Level Knowledge of PC applications – Hardware & Software (an advantage)
- Excellent communication skills
- Ability to work on one’s own initiative and under pressure in order to achieve results and targets.
- Demonstrate organizational and time management ability
- Professionalism to deal with people management issues as they arise
- Good attention to detail a requirement
- English Language is a must.
- 1+ years professional experience as a Trainer is a must.
- Previous experience in Call Centers is a plus.
- Advanced Knowledge in (Microsoft Office applications- Word, Excel, PowerPoint, MS Project).
