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English Customer Support Advisor

Sykes Enterprises
Maadi, Cairo
Posted 3 months ago
71Applicants for3 open positions
  • 70Viewed
  • 12In Consideration
  • 53Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their issues are resolved

Job Requirements

  • English level from B2 to C1
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

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JobsCustomer Service/SupportEnglish Customer Support Advisor