Application Support Specialist

MAISONETTE - Heliopolis, Cairo

10
Applicants for
3 open positions
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job
  • Responsible for providing application deployment and remote or onsite technical support for clients for their business systems.
  • Urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
  • Setup, configure and maintain monitoring for the deployed systems.
  • Maintain ongoing communication with end-users, development team and QA team on reported issues.
  • Test configuration changes in a test environment prior to pushing into production
  • Configuration of local machines to clone client's production environment for troubleshooting reported issues.
  • Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
  • Design and support application reports.
  • Provide evening and weekend support in response to needs of the applications being supported if necessary.
Job Requirements
  • University degree in Software/Computer Engineering, Computer Sciences, or related field.
  • 3 years’ experience in a support role.
  • Experience in supporting and maintaining applications on web and database platforms.
  • Ability to write, modify, and execute SQL queries for SQL Server
  • Solid working knowledge and building queries in SQL 2005/2008/2012 databases is a must.
  • Fluent English is a MUST.
  • Understanding of accounting systems is a plus.
About this Company

Maisonette is a web-based software that automates business processes for the real estate sector. It solves the lack of coordination among departments by providing a full-integrated cycle for operations, finance and facility management with a built-in CRM, document management &... (More)

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