Senior Compliance Specialist
Umano -
Nasr City, CairoPosted 4 years ago47Applicants for1 open position
- 18Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Observing Customer interactions with Agents within different departments whether in Egypt or in Saudi Arabia.
- Running sample size audits on reporting level to ensure accuracy.
- Sending Observation feedback to correct stake holders.
- Arrange and facilitate regular Calibrations with Leadership team/Middle Management internally and externally.
- Regularly report on gaps found during observations, provide recommendations & follow-up on performance.
- Follow-up on performance improvement on a micro level and report back to Department Manager.
- Provide suggestions in policy & process development to direct manager.
- Must strive to promote a cooperative atmosphere in the department.
- Must be able to maintain cooperative working relationships with employees of various organizations and departments.
- Must have commitment to the organization.
- Must have the willingness to take initiative.
- Must represent the organization to other agencies staff and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.
- Ability to work as part of a team.
Job Requirements
- Fluency in English & Arabic is a must.
- Efficient & effective stake-holder management.
- Ability to coach different tiers.
- Advanced skills in Microsoft Tools Including and not exclusive to Excel, PowerPoint, Word, Outlook.
- University degree or equivalent qualification.
- Experience in Quality Assurance/Business Compliance departments within a Contact Center environment.
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