Skills And Tools:
- Answer whatsapp enquirers related to the online courses.
- Provide all details regarding the online classes.
- complete the booking for the students.
- monitor, follow up the website records.
- create time table and schedule for the students.
- Send the recorded sessions on daily basis.
- Assist online students in day-to-day coordination and registration of the inline course .
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Cooperate between customer and management to ensure smooth operations delivery.
- Coordinate and manage online tasks to ensure perfect delivery within timelines.
- Build and maintain strong customer relationship through regular whatsapp communications..
- Provide direction and guidance to internal teams to achieve performance targets.
- Identify problems in operations process and resolve them in quickly and timely manner.
- Follow standard operating procedures for efficient business operations.
- Maintain clear and accurate operations documents/procedures for reference purposes.
- Excellent communication and interpersonal skills
- Computer Oriented (Word – Excel – outlook)
- Excellent computer skills, particularly with MS Office
- Ability to work under pressure
- Ability to work independently and multi-task in a high-volume, fast paced environment
- Attention to detail and a high level of accuracy and confidentiality
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