- Preparing the renewal billing, follow up on the payment, the settlement of the payment and issuing the commissions
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- Ensure that the warning cycle is applied and issue all kind of reminder and warning letters
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- Monitor the transactions performed on the system (Addition, deletion, salary adjustment,…etc.)
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- Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondences with the clients through letters and emails
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- Communicate with clients, brokers & sales to meet client requests and needs on regular and adequate basis
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- Follow up on the payment of the renewals, installment and GR payments and sending delegations to receive the payments
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- Interactions with Other Departments:
1) Technical department: regarding underwriting & claim tasks and communicate decisions to the client
2) Finance department: to ensure timely issuance and delivery of payments to the client
3) Legal, compliance and audit departments: to ensure compliance with different company regulations & to facilitate atypical client requests
4) EB: to ensure maximum client satisfaction & service
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- Supporting the Unit Manager and Assistant Manager in projects related to the system enhancement and operational excellence.
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