Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Nozha Beach CO. is hiring Branch manager( responsible for the following duties) :
- Helping to develop and implement a customer service policy for an entire organization .
- Finding ways to measure customer satisfaction and improve services.
- Managing a team of customer services staff.
- Handling face-to-face inquiries from customers.
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Issuing refunds or compensation to customers;
- keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analysis the customer service that your organization provides;
- Developing feedback or complaints procedures for customers to use.
- Improving customer service procedures, policies and standards for your organization or department.
- Meeting with other managers to discuss possible improvements to customer service.
- Being involved in staff recruitment and appraisals.
- Training staff to deliver a high standard of customer service.
- Leading or supervising a team of customer service staff.
Job Requirements
- Bachelor's degree.
- A minimum of 10 years of professional work experience directly involved in customer service.
- Demonstrates a positive, enthusiastic, friendly attitude
- Customer orientation and ability to adapt/respond to different types of characters.
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work under pressure
- Excellent communication and negotiation skills
- Professional attitude and appearance
