Call Center Supervisor

Multinational company located in Maadi Seeks to hire for new branch

We offer:

• Challenging career environment with unlimited growth opportunities.
• Professional training and development and career path orientation.

Job Description:

• Issue the analysis of call volume on continuous basis to forecast any volume increase.
• Make recommendations if more staff is required or if change of process will assist in meeting Service Level Agreements (SLA’s).
• Work closely with management to achieve team, department and company goals.
• Communicating with the day to day operation team to facilitate the operational role of the company.
• Understand and contribute to an effective planning process that will improve quality and efficiency.
• Reduce call center costs and improve the organization’s bottom line.
• Learn how forecasting and scheduling affect the operation of the contact center.
• Managing within a fast-paced inbound call center with direct responsibility for the overall performance of an assigned team.
• Communicates and cooperates with personnel with regard to operational needs and services.
• Implements and supports all company policies and procedures.

Competitive Package:

• Starting from 4000 to 10000 LE Based Salary with commission
• 2 Day off