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Job Description
- Perform administrative and organizational concerns of the Technical and Field Support Director.
- Provide general support to the department by performing classic administrative work "correspondents, filing, minutes of meeting, telephone calls, messages, postal communications, international couriers, email messages …etc
- Follow up the network activities assigned to this function.
- Maintain all department relevant databases.
- Maintaining the Technical Databases with the Schindler guidelines to support the various business activities of Maintenance, Modernization and Repair.
- Maintains updates and improves the company technical archive, whether it is physical or digital, available for queries from any employee
- Translate and publish both the Field Information coming from the Group, as well as the Field Information that might be issued regarding existing or non - Schindler portfolio
- Coordinate the execution of the technical training plan with Human Resources & Master Trainer ensure that all training documents are completed according to the training policies.
- Translate in coordination with the master trainer the technical documents & training material requested according to the technical training plan using the translation software authorized by Schindler.
- Follow up Customer Satisfaction Survey process including data collection, results analysis and reporting to Management.
- Ensure Customer’s complaints are closed under supervision of Department Director; follow up with the involved parties according to customer’s feedback.
- Control inventory for stationary and office supplies of the department.
- Prepare closing for department activities business that submitted to Managing Directors, assure timely submitting & high accuracy in figures.
Job Requirements
- Education B.sc of Commerce, Art
- Knowledge: Expert in Word, Excel, Power Point and Document Filing.
- Advanced English
- Strong organizational skills.
- Highly effective written and oral communication skills.
- Attendance & Independent
- Documentation, Analysis & Reports
- Presentation skills
- 2-3 years being employed at the sector or experience in administrative position
