Social Media Moderator

Goo&Back -
Maadi, CairoPosted 7 years ago

28Applicants for2 open positions

Job Details

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Protect the brand image and increase the brand loyalty with our customers.
Review user content and escalate or flag as necessary.
Take the lead on the comments being made on the website as they come in and produce material for social media comments as required.
Full responsibility for your accounts and how information is handled and gathered.
Measuring and creating reports to keep a track of customer feedback.
Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
Taking part in daily/weekly meetings to ensure all departments have the latest communications.

Working Conditions :

Extensive knowledge with Social Media channels including Twitter, Facebook, Instagram, YouTube
Ability and desire to work weekends and holidays.
Previous experience in customer support/community management/online moderation.
Internet savvy, with a basic proficiency in MS Office programs.
Excellent communication skills - written and oral.
Strong moral character and a team player.
A good awareness of social media and all aspects of the digital age.
Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
Being able to make a good judgement on individual cases and escalating more serious concerns to members of the senior management team.
You must have excellent working knowledge of Facebook, Instagram, Twitter, You Tube and other social media.