Senior Help Desk Specialist - Alexandria
MTS -
Alexandria, EgyptPosted 4 years ago87Applicants for1 open position
- 43Viewed
- 6In Consideration
- 26Not Selected
Job Details
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Job Description
- Supports Help desk supervisor with the regular reports like inventory, pending POs, weekly plan and other checklists.
- Provides technical assistance to the rest of the helpdesk team.
- Works on implementations in new sites and assists the team.
- Run diagnostic programs and troubleshoots to resolve problems.
- Provides procedural guidance, demonstrates and provides direction on various systems.
- Installs and configures computer hardware, software, systems, networks, printers and scanners.
- Repairs and replace equipment as necessary.
- Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member.
- Coordinates and supports end-user issues remotely.
- 2nd and 3rd level support for all entire team
Job Requirements
- Excellent communication skills
- Must have experience in handling various sites
- Good understanding of computer systems and other tech products
- End user-oriented
- Real experience with ticketing and service management systems
- Able to diagnose and resolve basic technical issues
- Troubleshooting skills and problem-solving