Social Media Moderator

CORE -
Downtown, CairoPosted 7 years ago

40Applicants for1 open position

Job Details

Experience Needed:

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Essential Duties and Responsibilities:

Handle comments, massages and reviews on Facebook, Twitter, LinkedIn and on our social network..
Keep our quality service level doesn’t exceed an hour in handling replies either for core social media platform or for our customers platforms.
Handle comments and messages with excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
Protect the brand image and increase the brand loyalty with our customers.
Review user content and escalate or flag as necessary.
Take the lead on the comments being made on the website as they come in and produce material for the website comments as required.
Being aware of the latest trends within the public domain.
Full responsibility for your accounts and how information is handled and gathered.
Measuring and creating reports to keep a track of customer feedback.
Keeping on top of latest trends within the public domain.
Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
Will align with Content Creation Team and Lead Generation Team and ensure full coordination and follow up.
Taking part in daily/weekly meetings to ensure all departments have the latest communications.

Social media moderator typically have a bachelor's degree in public relations, marketing, social media management or business communications. Undergraduate and graduate degrees are offered in social media management with a few years of job experience in social media.
Social media moderator must have strong analytically skills to be able to interpret social media and other online data to react to issues and other concerns that may affect a company's image or profit.
They must be team players, but able to independently when needed. Internships may be obtained for individuals who are looking for more on-the-job training from experienced social media analysts.
Passion for social media and internet marketing industries
Outstanding ability to think creatively, and identify and resolve problems
Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
Ability to clearly and effectively articulate thoughts and points
High levels of integrity, autonomy, and self-motivation
Excellent analytical, organizational, project management and time management skills.
Experience in the same position is a must.