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Trainer - English Speaker

Majorel Egypt - Cairo, Egypt

Trainer - English Speaker

Majorel Egypt - Cairo, EgyptPosted 2 months ago
56Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Measure and report the effectiveness of training by administering tests and evaluations
  • Lead monthly quality calibration sessions with Supervisors and Quality Control
  • Provide training to new employees and internal/external clients on effective quality call handling and business etiquette.
  • Create workshops on topics such as Team Building
  • Coach, motivate and develop representatives for all departments for the entire call center
  • Identify the need for a customer service department and work to create a training program for the new role.
  • Hold weekly meetings to discuss customer service and call statistics - devised performance plans if necessary
  • Develop measurable training objectives related to new hire needs.

Job Requirements

  • A bachelor’s degree is required.
  • Fluent in English is a must.
  • Very good communication Skills.
  • Very good presentation Skills.
  • Good coaching skills.
  • Good Problem Solving & Analytical Skills.
  • Very Good knowledge of Microsoft office (Excel and PowerPoint).

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