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Job Description
The Administrative Staff will handle daily administrative tasks and provide support to both staff and students. This role requires exceptional English communication skills and the ability to assist with sales-related inquiries and processes. The Administrative Staff will act as a key liaison between students, parents, and instructors, ensuring smooth operations and a high level of customer service. In addition, this role will support the branch in promoting course enrollment and handling customer inquiries with a focus on converting leads into registrations.
Key Responsibilities:
Administrative Support:
- Manage front-desk operations, including greeting students and parents, handling inquiries, and providing information about courses and services.
- Maintain student records, registration data, and other administrative documents.
- Assist in organizing schedules for instructors and classes, ensuring smooth daily operations.
Customer Service:
- Provide exceptional customer service to students and parents, addressing inquiries in person, over the phone, and via email.
- Assist students and parents with the registration process, providing guidance on courses and schedules.
- Handle complaints and issues in a professional and efficient manner, escalating when necessary.
Sales & Enrollment:
- Assist potential students and parents in understanding Digital School by Berlitz’s programs, pricing, and enrollment procedures.
- Convert inquiries into course registrations through effective communication and persuasion.
- Support the marketing and sales teams by following up on leads, conducting calls, and providing information to prospective customers.
Communication:
- Serve as a key point of communication between the branch manager, instructors, and students.
- Manage correspondence and ensure timely responses to all inquiries and requests.
- Ensure that all communications, whether written or verbal, meet Digital School by Berlitz’s high standards for clarity and professionalism.
Data Entry & Reporting:
- Manage and update databases for student registrations, class schedules, and instructor
availability. - Assist in generating reports on enrollment, sales performance, and administrative operations.
Job Requirements
- Bachelor’s degree in Business Administration, Communication, or a related field.
- 2+ years of experience in an administrative role or Front Desk Admin, preferably in an educational or service-oriented environment.
- Exceptional English communication skills, both written and verbal.
- Strong sales acumen with a proven track record in converting leads into sales.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM
systems is a plus.