Job Details
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Job Description
- Plan and implement security measures to protect the company from external attacks.
- Configure and install network and security infrastructure devices and systems.
- Investigate intrusion and hacking incidents, collect incident responses, and carry out forensic investigations.
- Determine latest technologies and processes that improve the overall security of the company as well as the network performance.
- Track, record, and resolve any vulnerability or security issues that may arise.
- Perform risk assessments to identify potential security weaknesses in the company’s systems.
- Develop and maintain information security policies.
- Project, configure, and maintain firewalls, VPNs, VLANs, VoIP, and web and email security programs and protocols.
- Maintain LAN, WLAN, architecture, routers, and switches as per business policy.
- Liaise with vendors to implement network and security solutions.
- Ensure effective customer support for network and security related issues by providing the proper troubleshooting and ad-hoc technical/business assistance to users.
- Act as a second line support for network and security related issues and resolve opened cases within the agreed SLA:
- Properly document and track customer cases.
- Work continuously on a task until completion.
- Prioritize and manage several open cases at one time.
- Design and implement the network and security reports.
- Make sure that the service is up and running.
- Ensure the confidentiality, integrity, and availability of the company systems and data security, including user access to computer.
- Contribute technical articles to the company knowledgebase.
- Respond within agreed time limits to call-outs outside working hours, if needed.
Job Requirements
Required:
- Solid experience in creating and maintaining network and security systems.
- Experience in maintaining, configuring, and troubleshooting routers, switches, and firewalls.
- Good troubleshooting experience of Windows and Linux latest operating systems.
- Excellent knowledge on MS Office products.
- Excellent command of English language (reading, writing and oral).
- Excellent communication and customer-oriented skills.
- Excellent analytical skills.
Desirable:
- CCNP Certification.
- ITIL Certification.
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