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Job Description
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including the ERP setup and network configuration
- Prioritize and manage several open issues at one time
- Follow up with the management to ensure the IT systems are fully functional
- Prepare accurate and timely reports
Job Requirements
- Proven work experience as a Technical Support Engineer
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science, or a relevant field
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
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