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Customer Service and social medi...

Selema Gold
Nasr City, Cairo

Customer Service and social media moderator

Nasr City, CairoPosted 2 months ago
103Applicants for3 open positions
  • 87Viewed
  • 53In Consideration
  • 35Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

 

  • Monitor review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
  • Engage with users by responding to comments, questions, and messages professionally and on time.
  • Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
  • Engage with leads and guide them through the sales process, including providing product information and support.
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Job Requirements

 

  • Bachelor degree.
  • Proficiency in written and spoken English.
  • Very good in Microsoft Office.
  • Very good knowledge of social media.
  • Experience in customer-facing roles, customer service, or call centers
  • Ability to multitask and work under pressure
  • Ability to handle difficult customers and resolve conflicts in a professional manner
  • Strong problem-solving skills and attention to detail
  • Working Conditions:
    • Location:  Cairo - Nasr City.
    • Working hours: 12:00 pm to 10:00 pm.
    • Day off: 1 day.

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