Network Operations Front Office Engineer

Main Responsibilities

• 24x7 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults
• Monitor Etisalat ISP Network Traffic utilization
• Monitor Etisalat ISP Network Elements/Environmental Alarms and take the proper action with concerned teams
• Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures.
• Establish L1 support Function that deals and attempts to remedy TTs on Etisalat ISP Network that have been appeared
• Escalating Cases that need involvement of Back Office level and follow-up on the progress
• Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs
• Implement End-to-End Network TT management function (starting from problem appearance till final service restoration)
• Keeping all stakeholders notified of any experienced Network Failure
• Follow T.T flow to ensure resolution within SLA
• Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs
• Create Network Incidents and execute 1st level troubleshooting either to forward to next level or restore the problem.
• Provide incident management service support for all enterprise running/planned services & take proper actions to handle, resolve & dispatch smoothly to the next level supporting functions.
• Interface with customer care layers for notifying, receiving, updating & resolving enterprise incidents. Interface direct with enterprise customers in case of troubleshooting fault.
• Escalate repetitive network tickets to Problem Management function for further handling
• Execute 1st level troubleshooting either to forward to next level or restore the problem
• Interface direct with onsite resources
• Handle all faults that need field intervention & takes the proper actions to resolve & dispatch smoothly to the next level supporting functions
• Control the change process end to end.
• Update the network information on configurations.
• Generate regularly reports about change.
• Change Implementation for some Network Related Activities like ((BW Upgrade, Traffic Transfer...)
• Add Required Configuration to new RFS DSLAMs/Cards after Acceptance Phase
• Add Tx Configuration for Tx Links during installation Phase
• Create ADSL Service Traffic Path through Core Network for new RFS sites
• Communicate new network elements with relevant NMS
• Assigning & Guiding Field Maintenance in site till problem restoration
• Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours
• Monitor the Network Equipment’s performance using special tools to be updated with the network status for prompt actions Performance reporting and performance report administration.
• Creating Network KPIs Reports (Loss-Delay-jitter- ..) and share with Operation , Planning and Quality teams for further capacity decision.
• Monitor Etisalat ISP Network Traffic utilization
• Network performance stats should be monitored and any abnormality should be escalated
• Provide Major tools used by performance monitoring functions
• Collection and administration of performance data
• Update Etisalat ISP Monitoring Tools & NMSs by New RFS Devices & Transmission Links
• Create Connectivity Graphs for fixed Network Sites with cooperation with Back Office
• Update Etisalat ISP Missing links & VLAN Graphs on CACTI Graphing Tool
• Review & Update Etisalat ISP NMSs to follow agreed Naming Convention
• Review & Cleanup Etisalat ISP NMSs (Alarms -Unused Configuration - Unused devices & Links)
• Record Transmission Data to Network Database
• Keeping daily Configuration Backups of equipment