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Job Description
- Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization; meet and exceed performance guidelines for productivity and schedule adherence
- Work with the leadership team to achieve specific customer and talent success goals in our pursuit to provide a best in class product experience
- Be able to stay calm under pressure
- Be focused at work and excited about working long hours every day with the team
- Heavily focused on supporting a high volume of customer communication through email, tickets, and social media
- Resolve all customer issues and provide an exceptional customer experience
- Build a best in class customer service firm.
- Answer queries on a range of topics from how to use our platform
Job Requirements
- Previous Experience in Telesales is a must.
- Exceptional verbal and written communication skills
- Masterful problem-solving skills – identifying the root cause and customer need
- Strong computer skills and light technical troubleshooting experience
- Ability to multi-task and work cross-functionally – this is a fast-paced, rapidly growing (and changing) firm!
- A good sense of humor and a team-player mindset
- Amazing attention to detail
- Great Knowledge in handling different inquires and rapidity with responses to solve the issues
- Prior Experience in Social Media or Customer Service