Job Details
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Job Description
- Perform 1st Level Support Commission claims and support commission team representatives from Germany in case of complaints regarding calculated/paid commission.
- Provides feedback to Dealers (e.g. Partner Agencies)
- Perform contract management and salesforce management for different sales channels
- Work closely with the 2nd Level team (FOCC) located in Germany and other relevant VF internal departments.
- Perform commission controls to ensure quality of commissions and sox requirements
Key accountabilities and decision ownership:
- Check complaints regarding calculated/paid commissions
- Create contracts and maintain commission data (Salesforce data)
- Checking and validate calculated commissions
- Empathy with an emphasis on owning and solving customer issues
- Ensure dealer issues are resolved or escalated in an appropriate manner.
Job Requirements
- Excellent German knowledge both written and verbal
- Good organizational skills with the ability to manage priorities and work to deadlines
- Good rhetorical and communications skills
