Job Details
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Job Description
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Monitor and maintain systems and networks.
- Hardware problems
- Troubleshooting
- Network Issues
- Software configuration and setup
Job Requirements
- Alcatel Product Experience
- Data
- Wireless
- VOIP
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