Junior Network Engineer
Xceed -
Maadi, CairoPosted 3 years ago385Applicants for3 open positions
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
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Job Description
About the role:
- Provide technical point of contact for customers’ incidents.
- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
- Document all troubleshooting and incident management actions via the electronic
- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident management system in a timely manner.
- Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
- Perform and own technical management escalations in line with company procedure and case excellence policy. closure by customer or Service desk representative
Key Responsibilities:
- To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
- To resolve by himself/herself most of the incidents on all IT Services supported by the team.
- Document all troubleshooting and case management actions via the ticketing systems
- When/where required, be contactable for escalations and support, on and on-call standby basis
- When/where required, perform assigned tasks on 24 x 7 shifts basis.
Job Requirements
Job Specification:
- Excellent customer service skills
- Able to understand complex Customer infrastructure and good understanding of Services proposed by Equant
- Excellent customer service skills.
- Interpersonal and communication skills.
- Time management skill.
- Ability to work under pressure and deal with multiple tasks.
- Problem-solving skills.
- Excellent command of spoken and written English.
Required Qualifications:
- B.Sc. Engineering, Telecommunications or Computer Science.
- Cisco certificate (CCNA).
- Preferred to have networks background and knowledge
- ITIL Knowledge
- 0-2 years of experience in the IT field.
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