Technical Support Agent (US Account)

Flairstech Cairo

Applicants for
10 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
10 open positions
About the Job
  • Support all MacPractice software versions via phone and/or email.  
  •  Accurately and professionally log notes for each client contact. 
  • Use documentation, the internal knowledge base, and consult with co-workers/and or Tier III to research and resolve client issues. 
  • Work with your Support Supervisor on tickets that require assistance. 
  • Test and learn the new features of the MacPractice software. 
  • Support macOS as pertains to MacPractice to the best of your abilities. 
  • Close a reasonable and expected number of tickets per shift dependent on departmental need. 
  • Support other software and hardware as pertains to MacPractice. 
  • Perform various duties as assigned by supervisor.
Job Requirements
  • English fluency is a MUST.
  • Ability to multitask and maintain accuracy and attention to detail.
  • Strong grammatical and composition skills for both written and oral communications.
  • Macintosh computer experience.
About this Company

FlairsTech is an international software services organization, providing professional software services to clients globally. We serve 2500+ customers worldwide offering different services and solutions with experience in the international market.
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