Call Center Agent

Maxycode Nasr City, Cairo

196
Applicants for
1 open position
21
Viewed
4
In Consideration
1
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned
Job Requirements
  • Experience 1-3 years in a call center or customer service environment
  • Strong phone and verbal communication skills along with active listening.
  • Strong online interactions
  • Attention to details.
  • Familiarity with CRM systems and practices.
  • Good data entry and typing skills.
  • Customer focus and adaptability to different personality types.
About this Company

We are a group of marketing professionals providing quality services to businesses in Egypt. We can provide custom made marketing strategies and services.

We believe in creating a long-term relationship with them so that the delivery of their message can reach the... (More)

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