Operations Executive Remote Working

We are looking for a qualified Online Operations Executive (Remote working) to join our product management team! If you are a self-driven and ambitious tech-savvy professional, please continue reading! We are expecting you to be experienced in Mobile Apps operations, social media communication, and , PR and promotional events

Ultimately, you should be able to act as the face and voice for our Apps portfolio and manage all community communications.

Job Functions:

• Online Community Management
• Social Media Communications
• Content writing

Duties and Responsibilities:

• Work on Apps and products content creation, entry, and its ongoing clean up and update.
• Track, respond, and analyze the customers’ comments, reviews, ratings, and feedback on Apps and services making sure positive vibes encompass all such input.
• Check and test Apps’ features, functionalities, performance and overall quality and report any issues if found to the Tech and Product teams.
• Handle direct customer communication and respond satisfactorily in a timely manner.
• Work with other team members to create Social Media content related to Apps and   Services and handle all related customer interactions and input.
• Utilize the direct contact with customers to always provide creative and customer      focused feedback and suggestions.
• Reporting on all activities and tasks to stakeholders
• Provide engaging text, image and video content for all social media and professional accounts
• Stay up-to-date with relevant technology trends.
• Utilize all the customer feedback to drive better social media and communication       strategies and develop better KPI’s.