Operations Executive Remote Working

Confidential Company Cairo

50
Applicants for
1 open position
18
Viewed
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Part Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

We are looking for a qualified Online Operations Executive (Remote working) to join our product management team! If you are a self-driven and ambitious tech-savvy professional, please continue reading! We are expecting you to be experienced in Mobile Apps operations, social media communication, and , PR and promotional events

Ultimately, you should be able to act as the face and voice for our Apps portfolio and manage all community communications.

Job Functions:

  • Online Community Management
  • Social Media Communications
  • Content writing

Duties and Responsibilities:

  • Work on Apps and products content creation, entry, and its ongoing clean up and update.
  • Track, respond, and analyze the customers’ comments, reviews, ratings, and feedback on Apps and services making sure positive vibes encompass all such input.
  • Check and test Apps’ features, functionalities, performance and overall quality and report any issues if found to the Tech and Product teams.
  • Handle direct customer communication and respond satisfactorily in a timely manner.
  • Work with other team members to create Social Media content related to Apps and   Services and handle all related customer interactions and input.
  • Utilize the direct contact with customers to always provide creative and customer      focused feedback and suggestions.
  • Reporting on all activities and tasks to stakeholders
  • Provide engaging text, image and video content for all social media and professional accounts
  • Stay up-to-date with relevant technology trends.
  • Utilize all the customer feedback to drive better social media and communication       strategies and develop better KPI’s.
Job Requirements
  • 3-5 years of relevant experience.
  • Proficient in both Arabic and English

Required Skills:

  • Excellent verbal communication skills in both Arabic and English
  • Excellent writing skills in both Arabic and English
  • Ability to identify and track relevant customers/Apps related KPI’s
  • Excellent interpersonal and presentations skills in Arabic and English
  • Hands-on experience in social media management and Apps operations
  • Excellent skills to manage work and communication in a remote work environment