IT Application Support Specialist - ASH

Cleopatra Hospitals Group Mohandessin, Giza

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Provide support for all core business applications (Hospital Management Information System)
  • Provide first level and second level technical support for business applications during extended business hours and weekends.
  • Respond to requests and inquiries from clients within the pre-determined time frame of our service level agreement.
  • Resolve technical problems; identify and diagnose problem escalation and solution tracking.
  • Prioritize work to resolve technical emergencies as they may occur.
  • Identify solutions to work around open issues/problems that are under investigation or pending resolution
  • Work with systems implementation team(s) to outline scope, goals, deliverables, required resources, and timing.
  • Participate and manage new systems implementations from initiation to closure.
  • Ensure that all the systems are well integrated and meet business requirements and goals fulfilling end-user requirements.
  • Provide the needed reports on both aspects’ routine and ad-hoc.
  • Document, and track, case histories, issues, and actionable steps are taken
  • Improve documentation of support policies and procedures
  • Perform company software research, testing, and recommendations.
  • Ensure regularly data privacy and security applying the proper testing scenarios.
  • Perform quality assurance testing of new software releases
  • Prepares a variety of reports (e.g. routine and ad-hoc database reports, etc.) for the purpose of documenting activities; responding to requests; or complying with mandated requirements.
About this Company

Established in July 2014, Cleopatra Hospitals Group (“CHG”), is a healthcare investment platform with the aim of enhancing the quality and accessibility of healthcare in Egypt. The platform was formed by Abraaj, a leading private equity investor operating in global growth... (More)

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