Software Implementer

KnowledgeNet Nasr City, Cairo

Applicants for
2 open positions
In Consideration
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Family Medical Insurance + Per Dim
2 open positions
Males Only
About the Job

About the job:

  • Responsible for smooth operation on company software products.
  • Analyzes business process, Gaps, participates in designing and implementing business cycles and workflows.
  • Instructs users on the use of software products and manuals.
  • Aids customer in implementation issues and results verification.
  • Refers major software problems to development department for correction.
  • Document all issues in tracking system.
  • Setup and configuration of test environment in order to duplicate issues.
  • Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
  • Assist in the preparation of reports for customer communication.
  • Establish and maintain excellent working relationship with all customers at all times.
  • Keep up-to-date with technology and company product knowledge.
  • Lead Implementation activities at the customer site.
  • Provide training on software as required.
  • Create documentation (Support/Training) as required.
Job Requirements
  • 1-3 years’ experience in managing complex implementations.
  • Proven ability to successfully lead and deliver implementation.
  • Bachelor’s Degree in Information Technology, Computer Science or related field is preferable.
  • Experience in a customer facing role
  • Experience with developing GAP analyses between business processes and Software Applications
  • Experience with deploying different applications on various application servers
  • Experience with SQL, PL/SQL
  • Written and verbally communicate a complex message in a simplistic way.
  • Ability to build trusting relationships
  • Logical and methodical approach to problem-solving
  • Must be Male
About this Company

KnowledgeNet is a leading technology & enterprise-class solutions provider since 1999. with 3 offices KSA, UAE & EGYPT that currently has four products and multiple IT services :

iMore : iMore Platform is a flexible micro-services architecture that provides all... (More)

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