E-commerce Customer Support Specialist

Snuggs Egypt New Cairo, Cairo

178
Applicants for
1 open position
122
Viewed
38
In Consideration
52
Not Selected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Bonus Based On KPIs Set
Education Level:
Bachelor's Degree
Vacancies:
1 open position
About the Job
  • Answers facebook messages and comments
  • Answers instagram comments and messages
  • Answers customer calls
  • Handles customer problems and comes up with solutions to their problems
  • Communicates with the operations team to solve any customer problems
  • Logs orders and customer requests
  • Answers customer emails
  • Answers website chat
  • Follows up on customer problems till its solved
  • Communicates with management the feedback from customers
Job Requirements
  • Bachelor’s Degree or above
  • Great communication skills
  • Great problem-solving skills
  • Excellent command of English & Arabic both written & spoken
  • Fast typing skills
  • Ability to work under pressure
  • Strong work Ethics is a must
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice
  • Flexible with changes in business needs & processes
  • Experience working with an E-commerce business is a plus
  • Experience working with google sheets is a plus
  • Team Player
  • Attention to detail
About this Company

Founded in 2014, Snuggs Egypt specializes in fabricating high quality, soft & trendy homewear looks that makes our customers feel super comfortable just by wearing them.
We are expanding our production lines as well as our product selection by introducing new lines every... (More)

See all Careers and Jobs at Snuggs Egypt
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