Call Center Agent

Ideal Standard International Egypt Sheraton, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree
1 open position
Females Only
About the Job

Job Role & Responsibilities:

  • Providing courteous and professional phone support to customers.
  • Updating customers account data, as required.
  • Managing inbound calls in a timely manner.
  • Assist in resolving customers inquires/complaints .
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Fulfils all duties as communicated and assigned by the call center supervisor
  • Preforms other duties as assigned.
Job Requirements

Job Requirements:

  • Bachelor degree
  • Fresh Graduates are welcomed to apply
  • 0-2 years’ experience in a similar role
  • Very Good English Language
  • Excellent PC skills (Microsoft Office: Word, Excel & PowerPoint).
  • The ability to respond to common inquiries in effective verbal and written communication skills.
  • Age: 22 - 27
  • Gender: Females
  • Working hours: 09:00 a.m - 5:00 p.m
  • Days Off: 1 day off

General Requirements

  • Strong phone and verbal communication skills.
  • Customer focus and adaptability to different situations.
  • Ability to multi-task under pressure & meet deadlines.
  • Highly presentable
  • Strong teamwork, troubleshooting & problem-solving skills
About this Company

Ideal Standard Egypt started its business in 1983, establishing and growing multiple manufacturing facilities in the 10th of Ramadan City, with 6 state of the art plants producing an integrated portfolio of bathroom suits including ceramics, fittings, bathing & wellness and... (More)

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