Technical Support Engineer (Software)

Excel Systems Sheikh Zayed, Giza

107
Applicants for
2 open positions
35
Viewed
1
In Consideration
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Medical Insurances + Social Insurances + Internal Benefits.
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
Gender:
Males Only
About the Job
  • Working with customers to identify computer problems and advising on the solution
  • Logging and keeping records of customer queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Updating self-help documents “user guides” so customers can try to fix problems themselves
  • Working as field engineer to visit customers if the problem is more serious
Job Requirements
  • An ability to assess each customer IT knowledge levels.
  • Two years’ experience at least in such position.
  • Ability to deal with difficult callers.
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge and software familiarity.
  • An in depth understanding of the software your customers are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Males Only.
About this Company

Excel Systems is one of the fast growing system integrator serving the Egyptian market. Based on deep understanding of the requirements of the Middle East.
Established 2002 with system integration oriented structure
Experts in delivering physical and logical... (More)

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