Operations Agent

Shgardi is delivery app operating in Saudi Arabia, The job opportunity is in Cairo office ( Maadi ), where most of the roles and functions are managed from there. Which connects Couriers  with consumers, our logistics service, Through our online platforms, consumers can access a wide range of physical and digital restaurant delivery, Services.

• Receiving the couriers/customers/Stores issues through our support channels: ( Intercom, WhatsApp, and social media ) then solving them. 
• Tracking orders and calling the pending orders’ beneficiaries to solve any pending issue, related to the orders. 
• Reviewing the pending withdrawals and approving or rejecting them.                     
• Payment transactions between the beneficiaries within the app.
• Stores content uploading and quality control over the stores’ profiles.      
• Lead operational teams to achieve the targeted KPIs.    
• Review the performance metrics and conduct the necessarily actions to achieve the required targets.