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Quality Assurance Specialist

Mrsool - Maadi, Cairo

Quality Assurance Specialist

Mrsool - Maadi, CairoPosted 1 month ago
365Applicants for3 open positions
  • 86Viewed
  • 13In Consideration
  • 16Not Selected

Job Details

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Job Description

  • Review quality of work performed by staff through live monitoring and use of call recording system and applications.
  • Spot the daily issues and come up with solutions to optimize our daily operations in seamless way.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Identifies training needs and communicate needs to training department as needed.
  • Provides actionable data to various internal support groups as needed.
  • Conducts calibration sessions on calls for all seniors’/ juniors level.
  • Create and maintain standardized work flows and procedures.
  • Provides recommendations for change and participates in analysis of work flows and procedures to improve accuracy/efficiency.
  • Listen to our customer’s base (restaurants & end users) and work on enhancing the NPS & feedback to the rest company.
  • Having challenges to attract customers, retain customers and turning dissatisfied customers into loyal ones.

Job Requirements

Minimum Qualifications:  Bachelor Degree in any related discipline.

Required Personal Qualities:

  • Excellent communication and presentation skills.
  • Excellent Analytical skills.
  • Excellent research.

Required Competences:

  • Computer skills (Word, Excel, PowerPoint) is must.
  • Very Good English.
  • Six Sigma is preferred.

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