Sr.Content Reviewer - Spanish Speaker

Souq.com, An Amazon Company -
Cairo, EgyptPosted 5 years ago

45People have clicked1 open position

Job Details

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Key responsibilities include:
Organic product Review

Review relevance between search query and organic products based on Content Guidelines.
Check the relevance with quality and accuracy in detail.
Analyze data and evaluate trends/ patterns.
Recommend generic pattern to be translated into Rules.
Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues

Maintaining Updates & Documentation and Monitoring workflo

Escalating questions/issues from the team regarding the process and cascading updates to the team
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
Preparing weekly process reports & sending these out to the concerned people
Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.

Preferred Skills

Requires strong computer skills, Microsoft Office Applications (Excel, Power Point and Word) to maintain reports and metrics.
Should be flexible to work in night shifts and rotational weeks offs
Familiarity with online retail (e-commerce)
Strong background in web search and familiarity with various ways used for searching for information

Graduate degree in any discipline
Should be flexible to work in night shifts and rotational weeks off's and public holidays.
Proficient in Spanish language. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension
Required language level: B2.2/BA/Advanced Diploma
Minimum 6 months work experience in EU and US marketplace.
Working knowledge of Computer Applications like- MS Word and MS Excel
Web Search skills and knowledge of Wikipedia.
Good Data Analysis and Mining Skills
Detail Oriented
Flexible in work timings
Familiar with Internet search tools
Willingness to work with sensitive issues, including but not limited to:
Adult content
Religious and philosophically sensitive issues
Alcohol, tobacco, weapons and other potentially offensive products
Willingness to work on English as well as Swedish reviews

Good awareness of Swedish culture and current affairs in order to identify items that are likely to be controversial to customers.
Prior work experience with US and European customers preferred.
Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
Strong background in web search and familiarity with various ways used for searching for information
Familiarity with online retail (e-commerce)