Customs Trace Agent

Fedex - Cairo

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Conduct the first call to the customers and obtain clearance instruction.
  • Open Traces from the first day of arrival with clear indication of shipment status with detailed information about Egypt Regulations
  • Recurrence to call the consignee on daily basis.
  • Follow up the delivery of first, second and third notifications with cooperation with Operations.
  • Handle all shipments that need amendment in the name of consignee and FedEx clearance pending /stopped shipments until needed Paperwork submitted from the customer.
  • Daily Contact and update to consignee and trace.
  • Follow up Re-export shpts (from FedEx Clearance) and obtain necessary approvals from shipper or consignee for the return. And follow up with the subcontractor until shipment leaves the cage.
  • Reassign Destroy traces for shpts after getting clear instruction for destroy (Trace or Letter) to the Destroy Agent.
  • Cover days off and holidays for all agents and any other tasks.
  • Receiving calls from customers and reply their inquiries.
About this Company

Connecting people with goods, services and ideas creates opportunities and improves lives. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

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