Inbound Customer Service Represntative

Etisalat Global Services - Maadi, Cairo

Applicants for
40 open positions
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Arabic, English
40 open positions
About the Job
  • Respond to customer inquiries (inbound) in a friendly, professional, and supportive way.
  • Ensure compliance with agreed KPIs.
  • Demonstrate politeness, poise, dignity and emotional maturity in handling calls; handle difficult cases with required frequency and quality
  • Deal with inquiries independently taking ownership & arrange for issue escalation until a satisfactory outcome has been reached for the customer
  • Identify the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities
  • Clearly communicate reasons for concerns/ issues to the customer and maintains contact
  • Forward customer to a respective key contact in case of more sophisticated/ complex questions/ requests (Tier2, Complaint Management)
  • Escalate customer issues to Team Leader or Tier2/Complaints Team if a satisfactory outcome for the customer cannot be achieved via standard procedures.
  • Identify sales opportunities and informs the customer of relevant products and services if applicable.
  • Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines
Job Requirements
  • University Graduate.
  • Max Age 30 years Old.
  • Very good English speaking.
  • Excellent communication skills.
About this Company

Etisalat Global Services is a world class Business Process Outsourcing Service Provider offering contact center services.
We are serving the Egyptian market as well as international markets. We provide excellent multilingual customer care which serves clients across different channels.

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