Teams / Skype Support Engineer

Microsoft - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Key Responsibilities:

  • You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services.
  • Act as a technical focal point in relationships with other companies.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Manage critical situations on technical and relationship level.
  • Use trace analysis or troubleshooting skills to analyze problems and develop solutions to meet customer needs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
Job Requirements

Technical Requirements:

  • Knowledge of M365 suite, Microsoft Teams and Skype for Business products.
  • Experience using common troubleshooting tools.

Complementary Technical Requirements

  • Knowledge of TCP/IP networking, switches, routers, firewalls and protocols.
  • Knowledge of Exchange, Active Directory, ADFS experience.
  • Knowledge of Voice communications.
  • Knowledge of Skype for Business hybrid deployments.
  • Other Cloud products.

Competences:

  • Excellent written and oral communication skills;
  • Experience of building relationships with customers;
  • Self-motivation and an ability to use initiative;
  • Demonstrated ability to work independently and to adapt to ambiguous and changing situations.

Preferred Competences:

  • 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education
  • Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese
  • Recent work experience in a customer facing support role
About this Company

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.

See all Careers and Jobs at Microsoft
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