- Knowledge of M365 suite, Microsoft Teams and Skype for Business products.
- Experience using common troubleshooting tools.
Complementary Technical Requirements
- Knowledge of TCP/IP networking, switches, routers, firewalls and protocols.
- Knowledge of Exchange, Active Directory, ADFS experience.
- Knowledge of Voice communications.
- Knowledge of Skype for Business hybrid deployments.
- Other Cloud products.
- Excellent written and oral communication skills;
- Experience of building relationships with customers;
- Self-motivation and an ability to use initiative;
- Demonstrated ability to work independently and to adapt to ambiguous and changing situations.
- 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education
- Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese
- Recent work experience in a customer facing support role
About this Company
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.
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